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Utility Billing Information

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Utility Billing Department Phone Numbers:

Billing and Service Charges: 417-876-2521 Monday-Friday
8:00 am - 4:30 pm
     
Water Quality or Problems: 417-876-4821 Monday-Friday
7:00 am - 3:15 pm
     
Sewer Problems: 417-876-4821 Monday-Friday
7:00 am - 3:15 pm
     
Electric Problems: 417-876-4821 Monday-Friday
7:00 am - 3:15 pm
     
After Hours: 417-876-2313 Police Department

For your convenience, a utility billing drop box is located at the drive up window of City Hall for after hours payments.  In addition to mailing, payments can be made in person at City Hall, either inside at the office or outside at the drive-thru window, during regular business hours.


Rates:
As of 2/1/11

Water rates inside the city limits are $5.40 minimum charge plus $2.47 per 1,000 gallon for the first 5,000 gallon and $1.71 per 1,000 gallon thereafter.  Locations outside the city limits are double the inside city limits rate.  These rates are based on the most common 3/4" meter. 

Sewer rates inside the City limits are $7.39 minimum charge plus $4.70 per 1,000 gallon.  Sewer charges are calculated based on an average of actual water usage during the month of January, February and March.  Subsequent 12 months are the calculated average.  This is to allow for summer usage not put through the treatment system.  Locations outside the city limits are double the inside city limits rates.

Residential Electric rates are $2.58 minimum charge plus $.1018 per KWH for the first 900 KWH and $.0904 per KWH thereafter.  Commercial and industrial rates are available at City Hall.


Deposits:

Residential:

Owner Electric $65.00 Water $35.00
Renter Electric $175.00 Water $75.00
Trailers Electric $250.00 Water $75.00
Outside City     Water $75.00

 

Commercial:  Minimum electric is $100.00 and water is $35.00.  Actual deposit is based on twice the monthly average of prior occupant if similar business.  If no prior occupant or not a similar business, deposit is based on twice the monthly average of similar business elsewhere in the community.

Prior to service connection, all new utility customers must pay deposit in full and present a state issued valid photo identification card.  Renters must present a lease agreement signed by both tenant and landlord, listing all adults living in the household.



Billing:

Electric, Water, Sewer and Trash charges will be include on the same bill.  All bills are mailed the last working day of each month.  Your bill is due upon receipt and late after the 10th.  A late fee of 10% is added to all unpaid bills on the 11th.  All bills must be paid by the 18th of each month.  If not paid by the 18th, services will be disconnected on the 19th (or next business day).  A service charge of $50 plus the total amount due is required for reconnection.

Budget billing is also available for customers that meet eligibility requirements. Click here for eligibility guidelines. Budget billing will allow customers to pay a level amount each month rather than have their bills fluctuate significantly.

If you would like to receive text, email and/or voice messages regarding Budget Billing reminders or Peak Electric Alerts, Sign-Up Here. 


Return Check Policy:

A $30 return check fee will be charged to any customer who has a check for payment returned by the bank.  Checks returned to the City will not be submitted to the bank a second time.  If a return check is not picked up by designated time with cash or money order, utility services will be disconnected and will not be reconnected until the amount of the check along with the return check fee and a $50 service charge per account is paid with cash or money order.  If a customer has had three (3) returned checks, all future payments must be made with cash or money order.

 

135 W. Spring Street, El Dorado Springs, MO 64744 Phone: 417-876-2521 Fax: 417-876-4320
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